Effective Date: 5 February 2024
Great Lakes Lawn Care Inc. pride ourselves on our privacy practices. We are committed to being transparent about the personal information we collect, the manner in which such personal information is used by us and the limited circumstances in which some of your personal information may be disclosed. To help us meet this commitment to you, we have created this Privacy Policy (this “Privacy Policy”) to ensure that any personal information you provide to us, through our website (“Platform“), will only be collected, used and disclosed in accordance with this Privacy Policy. References to “you” and “your” throughout this Privacy Policy are to you as the individual to whom the personal information relates.
Your Consent
This Privacy Policy governs how Great Lakes Lawn Care Inc. collects, uses and discloses personal information. By accessing or using any Platform you agree with the terms of this Privacy Policy as it may be modified from time to time and consent to the collection, use and disclosure of personal information in accordance with the terms of this Privacy Policy.
The Personal Information We Collect and How We Use It
Except as otherwise provided in this Privacy Policy, the personal information we collect from you is comprised entirely of the information you provide to us. We may collect and use personal information from you as follows:
Information you give us
We collect information about you that you give us or permit us to access. This information may include, but is not limited to, your name, address, phone number, and e-mail address. We may also collect information about your business, such as your business name, address, phone number, and e-mail address. Business information is treated and handled with the same level of confidentiality, privacy, and respect as personal information.
We may ask if you would like to opt-in to receive our newsletter or our future promotions. If you or your business opts in to receive our newsletter or our future promotions, the option to unsubscribe will be provided with every communication from us, whether by e-mail, text, phone, or in-person.
Information we collect from you
We may automatically collect information regarding your interaction with, and use of, our website, online platform and interactions with a Great Lakes Lawn Care Inc. employee. Other information we may collect includes, but is not limited to, the identifier of the device you use to access our website, hardware information, IP address and language, cookie information, system type, and usage statistics. Additionally, we may send cookies to your computer in order to identify or improve our service. At any point, you may decline the cookies in your browsers’ Internet settings. However, doing so may prevent use of some of our website.
The information you give us and that we collect from you is limited to only what we need to know for the stated purpose of the information. If we would like to use your information for any other purpose, we will first get your express consent.
You provide implied consent to the use of your information according to this Privacy Policy when you access our website or our social media pages.
Telephone Conversations
We may record telephone conversations with you for the express purpose of training and quality assurance. You will be advised by a customer service representative or by voice announcement prior to a call being recorded. Your consent to record the telephone conversation will be obtained at that time. Should you wish that your telephone conversation is not recorded, please advise the customer service representative or follow the instructions provided in the voice announcement played for you at the beginning of your call.
Use of SMS
We will use SMS for communication purposes only after obtaining your explicit consent, either verbally or in writing. Your preferences will be respected, and we will ensure the security and confidentiality of information shared through SMS, adhering strictly to the outlined purposes in this Privacy Policy.
Protecting Your Personal Information
At Great Lakes Lawn Care Inc. we take the protection of your personal information seriously. We make every reasonable effort to prevent unauthorized use, disclosure, loss or theft of your personal information. Employees who have access to your personal information are made aware of the importance of keeping it confidential.
Where we use service providers who might have access to your personal information, we select them carefully and require them to have privacy and security standards that are comparable to ours. We use contracts and other measures with our service providers to ensure that they maintain the confidentiality and security of your personal information and to prevent such information from being used for any other purpose.
Retaining Your Personal Information
We will only retain your personal information as long as is necessary for the fulfillment of the purposes for which it was collected or as required by law. Your personal information is securely stored until such time as it is no longer required, after which it is destroyed or rendered such that it is unable to identify you.
Advertisements that lead to other websites not owned or operated by us. For example, a Platform may include tools that allow you to share and/or publicly post content or information from the Platform to your profile on a third-party social network. We are not responsible for these other sites or applications, and their posted privacy policies (not this Notice) will govern the collection and use of your information on them. We encourage you to read the privacy statements of each website or application visited after leaving our Platform to learn about how your information is treated by others.
Updates to this Privacy Policy
This Privacy Policy or our other privacy related documents will be updated from time to time. You are responsible for reviewing this Privacy Policy periodically and informing yourself of any changes to this Privacy Policy. This Privacy Policy may be obtained by contacting us. (please see the “How to Contact Us” section below)
How to Contact Us
If you have any questions related to our practices with respect to the collection, use or disclosure of personal information, including our policies and practices with respect to our use of service providers outside Canada, or if you wish to complain to us in writing about how we have handled your personal information, please feel free to contact us at:
Mail:
Great Lakes lawn Care Inc.
PO Box 2843 Station B
London, ON N6A 4H4
Attn: Privacy Policy
Email:
privacy@greatlakeslawn.ca
SMS:
519-495-6884