Effective Date: 5 February 2024
The Personal Information We Collect and How We Use It
Information you give us
We collect information about you that you give us or permit us to access. This information may include, but is not limited to, your name, address, phone number, and e-mail address. We may also collect information about your business, such as your business name, address, phone number, and e-mail address. Business information is treated and handled with the same level of confidentiality, privacy, and respect as personal information.
We may ask if you would like to opt-in to receive our newsletter or our future promotions. If you or your business opts in to receive our newsletter or our future promotions, the option to unsubscribe will be provided with every communication from us, whether by e-mail, text, phone, or in-person.
Information we collect from you
We may automatically collect information regarding your interaction with, and use of, our website, online platform and interactions with a Great Lakes Lawn Care Inc. employee. Other information we may collect includes, but is not limited to, the identifier of the device you use to access our website, hardware information, IP address and language, cookie information, system type, and usage statistics. Additionally, we may send cookies to your computer in order to identify or improve our service. At any point, you may decline the cookies in your browsers’ Internet settings. However, doing so may prevent use of some of our website.
The information you give us and that we collect from you is limited to only what we need to know for the stated purpose of the information. If we would like to use your information for any other purpose, we will first get your express consent.
We may record telephone conversations with you for the express purpose of training and quality assurance. You will be advised by a customer service representative or by voice announcement prior to a call being recorded. Your consent to record the telephone conversation will be obtained at that time. Should you wish that your telephone conversation is not recorded, please advise the customer service representative or follow the instructions provided in the voice announcement played for you at the beginning of your call.
Use of SMS
Protecting Your Personal Information
At Great Lakes Lawn Care Inc. we take the protection of your personal information seriously. We make every reasonable effort to prevent unauthorized use, disclosure, loss or theft of your personal information. Employees who have access to your personal information are made aware of the importance of keeping it confidential.
Where we use service providers who might have access to your personal information, we select them carefully and require them to have privacy and security standards that are comparable to ours. We use contracts and other measures with our service providers to ensure that they maintain the confidentiality and security of your personal information and to prevent such information from being used for any other purpose.
Retaining Your Personal Information
We will only retain your personal information as long as is necessary for the fulfillment of the purposes for which it was collected or as required by law. Your personal information is securely stored until such time as it is no longer required, after which it is destroyed or rendered such that it is unable to identify you.
Advertisements that lead to other websites not owned or operated by us. For example, a Platform may include tools that allow you to share and/or publicly post content or information from the Platform to your profile on a third-party social network. We are not responsible for these other sites or applications, and their posted privacy policies (not this Notice) will govern the collection and use of your information on them. We encourage you to read the privacy statements of each website or application visited after leaving our Platform to learn about how your information is treated by others.
How to Contact Us
If you have any questions related to our practices with respect to the collection, use or disclosure of personal information, including our policies and practices with respect to our use of service providers outside Canada, or if you wish to complain to us in writing about how we have handled your personal information, please feel free to contact us at:
Great Lakes lawn Care Inc.
PO Box 2843 Station B
London, ON N6A 4H4